Shipping & Returns

16  GENERAL TERMS AND CONDITIONS
 
Product Descriptions
Product descriptions and pictures are given as accurately as possible to help make your shopping experience with us as easy as possible. It is possible that some products may differ slightly from those illustrated on the site due to manufacturer amendments. Also my suppliers reserve the right to make changes in design & other changes & improvements.

The product description used on this site do not represent guaranteed charcteristics.

All data & measurements are without liability & indicate approximate values only.

The details provided are recommendations only, which are given to the best of our knowledge.
 
 
Payment
Payment for goods must be received in full before they are dispatched. If paying by personal cheque is preferred, then please post your order to Malcolm Smith – Power Cleaning, 45 Roundponds, Melksham, Wiltshire. SN12 8DW making your cheque out to MALCOLM SMITH. You will be sent an email confirming your order and a paid invoice will be enclosed with the goods.
 
 
Delivery
Goods (chemicals, spares, fittings ) will be suitably wrapped to protect them and will usually be dispatched within 48 hours of receiving a fully paid order.
 
Kranzle pumps about 1-4 working days.
 
Engine driven pumps & other equipment will take a bit longer (about one week to two) from order to delivery date. For Oertzen and other items "special orders" please ask at time of ordering.
 
Delivery Charges:
FREE DELIVERY on ALL ONLINE ORDERS over £100.00 (excluding VAT)
To UK Mainlad address -
Highland and Islands - PLEASE ASK
Order under £100.00 Subject to a charge of £6.70
 
These delivery charges are for delivery to MAINLAND UK ONLY – Some HIGHLAND areas, Northern Ireland & Islands will be subject to extra charges. Please ask for a quote.
If you live local and wish to collect items then please phone first and we can arrange a time that suits.
 
 
Returns
Goods can only be returned if damaged or faulty and must be in their original packaging. Returned goods must be received within 14 days of their dispatch.

Refunds of unwanted goods
Goods will be refunded if they are returned to us unused, and in their original condition with cans seals unbroken, including packaging, within 14 days from receiving your delivery.
 
*** Special Ordered items can not be returned or refunded ***
*** Fittings -  When the wrong size is ordered they can not be returned - It is the Customers Responsibly that the right type and thread size is ordered. ***


Customers must make their own arrangements for returning  goods at their own cost.

You should ensure that items are properly packaged and insured against loss and damage before returning them to the address shown on your delivery note, together with a copy of your invoice and a short note explaining that you would like a refund.

Original delivery charges are non-refundable.

A minimum 15% restocking fee plus VAT will be charged on returned goods, this is to help cover PayPal & credit card costs and original delivery costs etc

Currency
All prices are in UK Pounds Sterling (£) and exclude VAT

VAT will be added to the total of all orders including delivery charges.

Our VAT Number is 800 4344 78

FOR FULL T&C - Please see Page marked TERMS & CONDITIONS